Scattered Brilliance

From my brain to paper (or pixels as the case may be)

Good customer service is a reciprocal relationship.

Dealing with medicine, doctors, pharmacists, insurance, etc is never easy; especially when there are real uncertain health risks at stake. My wife is taking a round of medicine that isn’t your average antibiotic to help with some current, and scary, goings on. As if that weren’t enough, I went to the local Walgreens today and there appeared to be an insurance issue preventing a refill of the meds that she is prescribed to take twice a day.

To make a long story short, amidst a bunch of chaos and confusion, Kristine at Walgreens rose to the moment and walked me through the issue calmly and was really looking to help find a solution that wouldn’t leave my wife without those meds first thing in the morning.

What I realized was that her as she was dealing with three different “me’s” (customers with issues) at the same time, if any of us got frustrated with things that were in fact out of her control, her ability to help any of us would be tremendously compromised by the rush of adrenaline that would boil with the confrontation that may ensue.

What I came to understand very clearly in that moment was that customer service isn’t just something that as customers we can blindly expect. We have to enter into the relationship with the right mindset as well, understanding the other person’s limitations and sphere of influence and respecting their wont and desire to help us in our time of need.

When we do that, we are more likely to receive the level of customer service that we feel like we are entitled to.

I think back to a recent flight from Las Vegas to Manchester, NH coming home from CES and an extremely disgruntled passenger who berated the flight staff at every turn for slights that were half in his mind. Did his attitude give him the right to good service from the Southwest flight crew? To their credit, they handled it as you would hope and took the high road. But you have to wonder, did the service level to the entire flight of passengers suffer because of the lack of consideration of one of our fellow customers to those serving us? I would venture to say that likely, it did.

So, the lesson for me; treat the service representative on the other side of the transaction with the respect, patience, and dignity that I expect back. In the end, that will be more beneficial not only to me, but to the rest of the customers that representative deals with that day.

Advertisements

9 Comments»

  Garth Thompson wrote @

I wish to find some of your discontinued alpha hydroxy – in bottle form, not jar. Available?

  Alexwebmaster wrote @

Hello webmaster
I would like to share with you a link to your site
write me here preonrelt@mail.ru

  Kenny wrote @

However, isn’t it strange that before 1920 coronary heart disease was rare in America and that today heart disease causes at least 40 per cent of all US deaths. Trans-fats are formed when vegetable oils are “hydrogenated”, which means that the oil was chemically altered so that it is more stable at room temperature. When it comes to antibacterial properties, one study in particular found that virgin coconut oil helped to treat skin infections.

  coconut oil wrote @

There really is no difference between extra virgin coconut oil and virgin coconut oil.
Those people blamed this innocent oil for something she did not do.
Below are some great sources of fat that we should be including in our diets daily.

  turmeric wrote @

Turmeric benefits the quick healing of wounds and any other body pain.
And lastly make sure to laugh and enjoy life, this is the key to longevity.
And remember to consult your physician if you have cancer and want to make some changes.

  almond oil for skin wrote @

Cream and oil produced from almond oil can be directly applied on the face.

It was valued as a non-irritable, soothing skin oil.
However, there are other remedies that are also available in your kitchen, which you can
use to effectively remove the puffiness.

  Spybubble for Android wrote @

Good way of describing, and nice paragraph to get facts regarding my
presentation topic, which i am going to present in institution of higher education.

  Dark Souls 2 Download wrote @

Your style is unique compared to other folks I’ve read stuff from.

Thank you for posting when you’ve got the opportunity, Guess I will just bookmark this web site.

  ดูหนังโป๊ฟรี wrote @

If some one needs to be updated with newest technologies afterward he must be pay
a visit this website and be up to date every day.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: